Residential Services

For every service we provide, we have your needs in mind.

Residential IT Services

Our services will ensure your personal IT needs of peace of mind and ease of use are met.

We understand that you want your computer to work for you. When you have an issue with your computer, we empathize with your pain and will salvage your IT shipwreck in a timely and complete manner.

Residential Rate - $65/hr

Our standard residential rate covers common services, such as:

• ​New Computer Setups
• Data Transfers & Recovery
• Home Wi-Fi & Connectivity
• Virus Removals
• Network-Enabled Security Camera Systems
• Password & Account Management
• Hardware Repair, no Macs or mobile devices
• Tutorials

We offer a discounted rate with proof of eligibility:

• $50/hr
  • Senior Discount (65+)
  • Student Discount (Public School, Trade School, College)
  • Active-duty military members and veterans
  • Active or retired emergency response personnel (firefighters, police, EMT, 911 dispatchers)
  • Active or alumni Peace Corps and AmeriCorps volunteers​

Our Residential Services Conduct

Residential Service Policy
Payment is due upon receipt.
​Accepted payment methods include credit/debit card and cash

For all residential services, we have to diagnose your issue so we know what the issue is and what the best way to proceed is. One hour of labor ​will be charged upfront or upon start of service so we can begin diagnosing your issue. Upon receiving your diagnosis and estimate, this hour of labor will be applied towards your final invoice if you choose to proceed with our quoted work. If we fix your issue during the diagnostic or within 1 hour of start of service you will owe nothing more.

When you receive your diagnosis, we will provide you with at least one estimate for how to proceed in resolving your issue. Estimates are negotiable, but once signed, will become the terms for the final invoice. If you choose not to proceed with us, we have recommendations for other great residential IT service providers in the area. If you do select us to fulfill the estimate, payment is due upon completion.

Some hardware services may void your device's warranty. During our diagnostic, we will check the warranty status of your device and work with you to determine whether we or your device's manufacturer are the best choice for providing the service. We do not support illegitimately-obtained software and will not repair, install, or transfer such applications.

Some services will require the purchase of hardware or software. We do not sell hardware or software, but will work with you in the selection of what is needed so you can buy it yourself if need be, ensuring your costs are as low as possible.

Travel fees apply only for on-site work and only on our way to you at a rate of $2/mile from our location at 32 W Green Valley Rd Oak Harbor, WA 98277.

​For a complete version of our residential terms of service, please click here. However, different terms or pricing of our services may apply depending on the scale and type of service you're looking for. If you have any questions or concerns with anything in this policy, or missing from it, please contact us so we can assist you with clarification.