Business Services We partner with businesses and dedicate ourselves to their cause
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Business IT ServicesOur services will ensure your business IT needs of uptime, security, and efficiency are met.
IT has allowed businesses to ramp up productivity exponentially as decades pass and we believe that every organization should have the IT labor, dilligence, and care necessary to remain operational and secure, attain organizational adoption of the systems in place, and effectively strategize for the future. We understand that as a business you are under constant attack, can't spare a mission-critical system going down before lunch, and need your workforce to be empowered by the IT tools they are given. At Kraken IT Solutions LLC we can partner with you and provide standard break-fix work, step in as an embedded CIO, CTO, or IT Manager, and/or work as a liaison between your organization and other IT partners and vendors.
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Business Rate - $95/hrOur standard business rate covers common services, such as:
We offer a different discounted rate with proof of eligibility:
Free ConsultationIs your annual PCI DSS audit approaching or are you renewing your cybersecurity insurance soon? Is there a considerable lack of awareness about the IT equipment and tools in use by your organization? Are you concerned about the security and redundancy of your data? Or do you just simply need a general walkthrough of your environment for a sanity check? Contact us by phone or email for a free, no questions asked consultation. We'll conduct an hour-long review of your topics of concern and brief you with our findings.
Service Level Agreements (SLAs)We offer business customers SLAs depending on your needs:
What Do We Support?
We support an array of infrastructural components, software solutions, and endpoints including but not limited to:
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Our Business Services Conduct
Business Service Policy
For non-SLA business customers payment is due within 1 business week of invoicing. Accepted payment methods include credit/debit card, cash, and check. Checks must be addressed to: Kraken IT Solutions LLC Some hardware services may void your device's warranty. During our work, we will check the warranty status of your device and work with you to determine whether we or your device's manufacturer are the best choice for providing the service. We do not support illegitimately-obtained software and will not repair, install, or transfer such applications. Some services will require the purchase of hardware or software. We do not sell hardware and only sell the listed à la carte software, but will work with you in the selection of what is needed so you can buy it yourself if need be, ensuring your costs are as low as possible. Travel fees apply only for on-site work and only on our way to you at a rate of $2/mile from our HQ at 32 W Green Valley Rd Oak Harbor, WA 98277. For a complete version of our non-SLA business terms of service, please click here. However, different terms or pricing of our services may apply depending on the scale, type of service, and/or SLA you're on. If you have any questions or concerns with anything in this policy, or missing from it, please contact us so we can assist you with clarification. |